Terms & Conditions

All our gift vouchers feature a unique voucher number. They may only be redeemed once, and they may not be exchanged for cash or replaced if lost. They are non-transferable.

The voucher can only be redeemed once for the full value. Please refer to the terms & conditions.

The gift voucher must be presented upon arrival when redeeming the voucher. No photocopies will be accepted. Advance bookings may be necessary. Cancellation of a booking with less than 72 hours before the day of arrival will render the voucher null & void.

Vouchers are valid for 12 months from date of purchase.

We are currently running our Afternoon Tea and Dinner For 2 offer but be quick as it's only available for a short period of time.
Please note our Afternoon Tea offer cannot be used in conjunction with any other promotion.

Payments for gift voucher purchases are handled via the Dover Marina Hotel payment system, which is integrated with the Gift Voucher Brilliance software. All matters relating to customer payments or refunds are the responsibility of the venue. For clarification on venue-specific refund policies, customers should consult the venue’s FAQs and website.